Ready to personalize your wedding or special event? We’ve got you covered! Below are the key points you need to know when ordering branded merchandise from Smart Bride. From artwork guidelines to shipping options, this will be your go-to resource for all things custom.
Yes. Each product comes with a minimum order requirement (“MOQ”), which helps us maintain quality at a great price. You can find the exact MOQ on each product page. We also offer bulk discounts at different quantity tiers—perfect if you’re outfitting a big bridal party or event!
Once you place your order online, our team will follow up to request your logo or custom artwork files. This step is crucial because it lets us finalize your design details before starting production. Keep an eye on your inbox; we’ll send instructions for submitting your files securely.
For the best results (and the crispest print!), vector artwork is highly recommended. That means file types like .ai, .eps, and .pdf are ideal—these files allow us to scale your design without losing quality. While we can sometimes work with high-resolution raster images, smaller or low-res .jpeg or .png files may appear blurry.
Yes! After receiving your artwork, we’ll create a digital proof so you can see exactly how your design will look on the product. Once you give the final green light, we move forward with production. This extra step ensures your order comes out perfectly—no surprises, no mistakes.
Production times vary by product, so it’s best to check each item’s page or chat with us for specific details. We always recommend ordering well ahead of your event date—wedding timelines can be tight, and we want to make sure you have your items on time.
Absolutely! We list tiered pricing on most product pages so you can see how the cost per item decreases as your order quantity goes up. This is great if you’re buying in bulk for a large wedding party, corporate event, or group gift.
If you need to make a change or cancel your order after production begins, we’ll do our best to accommodate, but some fees may apply. Please check out our Return Policy for specific details, or reach out via chat or email for personalized guidance.
Similar to major promo shops (like Staples or 4imprint), Smart Bride has a few color-matching limitations. Certain shades or printing methods might vary slightly from screen to final product. If you have concerns, just let us know—we’ll do our best to achieve the result you’re envisioning.
Yes! We’re happy to send samples for most of our products. If you’d like to inspect quality or test out materials before committing to a larger order, just let us know, and we’ll walk you through the sample request process.
We’ll show estimated shipping costs at checkout. If your order is especially large or you’re shipping internationally, you can also contact us for a custom quote. Check out our Shipping & Delivery page for more info.
We do! Once you’ve placed an order and we have your artwork on file, reordering is a breeze. Let us know you’d like the same design for your next purchase, and we’ll handle the rest. It’s all part of making your Smart Bride experience smooth and convenient.
We require full payment upfront for all custom orders. This ensures that everything—from proofing to final production—stays on schedule without delays.
Customized merchandise is typically non-returnable once production has started. However, if there’s a quality concern or production error, please check our Return Policy and reach out via chat or email. We’ll work to make it right.
Yes, depending on the product and design complexity, a one-time setup fee may be required. This fee covers tasks like preparing your artwork for printing, creating necessary production screens or plates, and ensuring your design is optimized for the final product. We’ll always let you know about setup fees before finalizing your order so there are no surprises!
We’re here to help! If your questions aren’t covered here—or if you just want to bounce around some creative ideas—reach out via chat or email. And we are happy to schedule a call if your request is more complex.
Thank you for choosing Smart Bride. We can’t wait to help you bring your perfect wedding vision (and branded merch!) to life. Here’s to a fun, personalized, and stress-free experience—from proof approval to happily ever after!